FAQ's
Who is
the founder
Our founder, Hatoon, fell in love with luxury vintage at a young age, inspired by her mother’s love of high-end fashion. Unfortunately, Hatoon’s mother passed away when she was only 15 years old and Hatoon inherited her collection of luxury vintage bags. Hatoon added to this amazing collection with vintage treasures she found in New York and around the world. After studying BA and luxury management in Switzerland, Hatoon returned to her hometown Jeddah, Saudi Arabia where she worked for her family’s business. With encouragement from her father, Hatoon decided to turn her passion for luxury vintage into an online business and so The Nostalgia Club was born. Check out more of Hatoon’s full story HERE.
Why shop at
The Nostalgia Club
We specialize in pre-loved luxury products, searching the world for vintage exclusive and authentic items. Each of our pre-owned treasures has a story to share about its unique journey. Our business is founded on the pillars of Authenticity, Sustainability & Timelessness. We carefully curate and rigorously authenticate each item in our exclusive collection. The Nostalgia Club offers precious luxury vintage one-of-a-kind items each telling its own unique story. Learn more about our three pillars and the vision of our business HERE.
How do you
authenticate products
We have zero tolerance for counterfeit items, and we meticulously inspect the items upon receipt. We make it our top priority to ensure that every single product goes through rigorous quality control procedures following the guidelines of the luxury brands. Our authenticity process includes our expertise in evaluating manufacturing date codes, serial numbers, logo placements, stampings, interior, and exterior materials used, hardware, zippers, seams, stitching, color codes, interior tags, and more.
We offer LIFETIME money-back guarantee if an item is proved inauthentic. Learn more about our Authenticity Promise HERE.
Where do you
source your inventory
We began our business with an extensive private collection sourced from international travel, we also work in collaboration with a large network of sellers around the world to find the rarest and most exclusive vintage finds, as well as directly from our vintage-obsessed clients. We only purchase and sell authentic pre-loved designer luxury items, offering both like-new and pre-loved vintage treasures.
If you have a high-quality pre-loved designer luxury item and are interested in selling, submit your item HERE, or check out our “Sellers” section below to answer any questions. If you want any more information, please contact us at [email protected].
Are you registered
on Maroof
We sure are! https://maroof.sa/209961
Do you
consign
Unfortunately, we do not offer consignment options; however, we will buy your authentic item outright (BOR).
Do you sell
gift cards
Absolutely! Click HERE to see our electronic gift card options and send someone the gift of luxury vintage from The Nostalgia Club!
Do you have
a physical presence?
Thanks for your interest in TNC. We don't have a physical store at the moment, who knows what the future holds? Subscribe to our newsletter to learn more about all our latest developments and plans.
Can you help me
find an item I’ve been wanting
Do you offer a certificate of
authentication with every purchase
YES! You will receive a TNC Certificate Of Authenticity for each item you purchase.
What other platforms are available for
purchasing your items?
Besides our website, our items are exclusively available for purchase on the Ounass website
Buyers:
Where
do you ship
We ship worldwide.
What is
your return and exchange policy
What is
your cancellation policy
To cancel an order, please contact us at [email protected] urgently to request an order cancellation. We cannot cancel an order that has already been fulfilled.
What is
the preferred payment method
We accept payments online using Mada, Visa, MasterCard, and American Express Cards in SAR, USD, EUR, GBP, and JPY. We do not accept cash-on-delivery (COD). If you have any questions or difficulty arranging payment, please contact us directly.
Are there
custom duties & VAT included in the price
VAT is included in the pricing.
In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. As for custom duties, we have no control over these charges and we can't tell you what the cost may be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current import rates before you order, so you are not surprised by charges you were not expecting.
What
COVID precautions do you take
The health and safety of our staff, sellers, and customers are of the utmost importance. We take extensive precautions to ensure that proper hygiene protocols are followed. We disinfect our offices and wear gloves at all times while handling products, but recommend that you follow COVID19 protocols for receiving and opening your package as well.
Sellers:
How to
submit items for sale
After filling in the “Sell An Item” form, you will receive an estimated offer if we are interested in purchasing your item(s) with an Acceptance Form to fill out to provide us with your information and your preferred payment method within 3-5 business days.
We will not provide a pre-paid shipping label. You are responsible to ship your item to us for review.
Upon receipt of your item, we will review your piece to make sure it is in line with the agreed-upon condition and that it passes our extensive internal authentication process. Ensuring 100% authenticity is of the utmost importance to us.
We will then either confirm the initial proposed price offer or propose a new counteroffer in the case that the item(s) are in a different condition than seen in the original photos.
Once you agree to our final offer, we will submit payments for goods via bank transfers. You can expect to receive a payment within 14 business days.
If you have any questions please don’t hesitate to get in touch !
How
Do you determine pricing
We offer full transparency to our sellers regarding the valuation of their luxury vintage items. We determine the pricing of each item we buy from our clients based on its current market value, but other important factors determine our pricing strategy too:
Vintage-quality
Condition rating
Rarity
Accessibility
Popularity
Client demand
What if you don’t accept my item,
What if I don’t accept your updated offer if it has changed after the inspection
If we pass on item(s) due to condition or authenticity concerns, we will update you via email and ship the item(s) back to you immediately at your expense, Otherwise, the item will be disposed of within 7 business days. If you choose not to accept an updated offer after the inspection or we do not come to an agreement on price, we will ship the item(s) back to you immediately at no expense to you. All shipments are made via DHL and are tracked.
How do I
ship my item for sale
After filling out our “Sell An Item” form you will receive an estimated offer. If you accept our offer, we will contact you for more details.
Please securely pack your item(s) using any box and packing materials you see fit in order to maintain the condition and structure of the item(s). You can then drop your package off at any courier service office or schedule a pickup.
How will I
receive payment for my item
If we accept your item and you agree to our offer, then we will make the payment using your preferred method. At this time, we offer payout via Bank Transfers. If you prefer another method of payment, contact us and we can try to make arrangements.
What items
do you accept
Bags, Luggage, Wallets, Clutches, Coin Purses, Bracelets, Earrings, Rings, Sunglasses, Necklaces, Agendas, and Belts.
What items
do you not accept
Apparel, Footwear, Watches, Counterfeits/Questionable Authenticity, Severely Damaged Items, Bad Hygiene, Bad Smell and, Fast Fashion Items.
Is there
a maximum number of items I can submit for sale
There is no limit to how many items a seller can submit to us. Please remember to keep submissions limited to only the accepted categories we carry. If you would like to submit more than 5 items please contact [email protected].
Does TNC have
an Influencer program
We really appreciate your excitement about what we do and your interest in collaborating with TNC! Please email us at [email protected] and learn more!
Does TNC have
Sales
To be the first to know about our sales please subscribe to our e-newsletter and follow us on the socials to get the most up-to-date notifications.
Complaints
We strive to deliver impeccable service and experience at TNC, but we are only humans, and mistakes sometimes happen too. If you are unhappy with the product or service, please feel free to contact us at [email protected] we always aim to respond within 48 hours.